Troubleshooting Guide

ITEMPROBLEMPROBABLE REASONSCORRECTIVE ACTIONS
One Piece Closet1. Water not coming in bowl area while flushingWater line not cleaned properlyBefore installation clean the incoming as well as outgoing line
  Malfunctioning of mechanism inside tankChange the mechanism
  No water in flush tankRaise the height change slot to the max level
 2. Leaking of water in bowl areaPush button is lockedRelease the push button
  Fitment of mechanism end part and outlet of tank not fitted properlyAfter opening the mechanism check the fitment
  Malfunctioning of mechanism inside tankChange the mechanism
 3. Insufficient water quantity for effective flushingHeight change slot adjusted at lower levelCloset is not levelled properly
 4. Uneven flow of water from both side of closetRaise the height change slot to the max levelLevel the closet properly
Wall Hung Closet1. Water not coming in bowl area while flushingFlush valve / Concealed cistern is not workingChange the flush valve / concealed cistern
  Flush pipe is not inserted up to the end of inlet holeInsert the flush pipe up to the end of inlet
 2. Leaking of water in bowl areaCloset is not levelledLevel the closet properly
 3. Insufficient water quantity for effective flushingConnection between closet outlet and drainage pipe is improperEngage experienced plumber for proper connection
Wash Basin Top1. Overflow choked and foul smellFull threaded waste coupling might be in useReplace it by slot cut coupling
 2. Water logging in platform and bowl areaBracket and basin fixing may be the reasonLevelling to be checked and rectified
 3. No tap hole in the basinTap hole is semi punched from back sideCall plumber and open up the semi punched hole
EWC / Pan / Anglo Indian1. Water not coming in bowl area while flushingFlush bend is not inserted up to the end of inlet holeInsert the flush pipe up to the end of inlet
  Levelling issueTo be levelled properly